Job Purpose
As a Store Supervisor, you develop the performance of the store in all key areas including commercial success, achievement of target sales, efficient store operations, staffing, promotional programs, customer service and inventory management. You also serve as financial analyst of the company owned stores which responsibilities will focus on the financial planning, analysis and projection for company owned stores.
Willing to be assigned in
Perks & Benefits
- Life Insurance upon HIRING
- Accident Insurance upon HIRING
- Health Insurance upon HIRING
- Monthly Sales Incentives
- Retirement Benefits
- Employee Discount on Generika Drugstore Products
Job Requirements
Education & Experience
- Bachelor’s/College Degree in Operations Management, Business Administration, Management or equivalent
- 2-3 years relevant experience in retail/drugstore
- Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint
Competencies
- Excellent analytical and problem-solving skills
- Strong written and verbal communication skills across all levels of the organization
- Strong quantitative and critical thinking skills
- Team leadership and team building abilities
- Excellent planning and resource allocation skills
- Excellent conflict resolution skills, diplomacy, and tact
- Ability to interpret and act upon complex instructions
- Persuasive, motivational, and persistent
Summary of Responsibilities
- General Store Administration
- Ensures store is open during designated hours
- Maintains adequate and appropriate staff
- Adheres to contract agreement
- Maintains the store premise in a safe, secure manner
- Implements high standard of cleanliness and tidiness of the premise at all times
- Complies with all laws, rules, regulations and policies
- Acts as the point of contact and executor for HR related functions associated to supervision of sales personnel, including monitoring of offenses, timekeeping and preparation of evaluations.
- Completes assignments as directed by the upper management
- Maintains open communication with District Manager and other concerned departments like Warehouse, promotions, Accounting HR etc.
- Sales
- Achieves sales goals
- Promotes suggestive selling though training, example and reinforcement
- Adheres to pricing policies and maintains an accurate and updated master list
- Profitability
- Operates the store within the budget limits
- Attains margin goals and controls expenses
- Works diligently to maintain low levels of employee turnover
- Marketing Strategy
- Recommends, organizes and coordinates promotional strategies that can help boost the sales, particularly generics in the stores
- Supports and carries out company’s initiatives on store promotional and marketing programs
- Assists and supervises proper promotion of the store to the nearby communities, i.e., by establishing and nurturing proper contacts with the nearby entities such as baranggay hall, baranggay health centers, homeowners associations, Cooperatives, tricycle/pedicab, jeep, Senior Citizens Association, Diabetic Clubs, civic and religious organizations and other relevant groups
- Makes recommendations in terms of product displays/merchandising
- Staffing
- Ensures complete training and development of store personnel
- Communicates and delegates work in an appropriate manner
- Holds every staff accountable for their performance and actions
- Conducts regular staff meeting
- Provides accurate and timely evaluations and feedback
- Effectively counsels and motivate staff on job-related matters
- Addresses employee complaints, issues, claims in a timely manner
- Loss and Inventory Control
- Controls cash and inventory loss through effective supervision
- Reviews inventory counts as scheduled and resolves variances immediately
- Maintains storage and selling areas organized, clean and secure
- Follows proper receiving policies
- Maintains inventory levels to avoid out-of-stock and overstock situations
- Customer Service Orientation
- Promotes the practice of excellent customer service through training and example
- Ensures that patient counseling is actively practiced
- Resolves customer complaints in a timely, professional manner
- Interacts with customers on a daily basis
- Image
- Maintains store image standards
- Ensures compliance of all employees to the company uniform policy
- Ensures that store employees are presentable and professional at all times
- Report Compliance
- Completes all paper works on time
- Makes all deposits on time and conducts respective documentation as necessary
- Ensures accuracy of all paper works and reports
- Performs other tasks as required by the job and/or the store organization
- Financial Analysis
- Responsible for financial planning, analysis and projection of company owned stores including CAPEX budgeting.
- Conduct benchmarking and process analysis.
- Analyzes trends and financial status of the specific stores by collecting, monitoring, and studying data; providing financial movements, insights and recommending actions based on sound analysis
- Track and determine financial status by analyzing actual results in comparison with budget and forecasts.
- Drive process improvement and policy development initiatives that impact the function
Physical Requirements
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Working Environment
While performing the duties of this job, the employee is frequently required to stand, walk, talk or hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl.
The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
